A managed IT service provider takes ownership of your technology for a predictable monthly fee. At eCreek that includes help desk and on-site IT support, 24/7 monitoring, patching and updates, cybersecurity, backups, vendor management, and strategic planning. The goal is to prevent problems instead of waiting for things to break. Learn more about our managed IT services in Denver.

With fully managed IT, eCreek is your entire IT department: support, security, strategy, and everything in between. With co-managed IT, we work alongside your internal IT staff, filling gaps like after-hours monitoring, security tools, backups, or big projects so your team can focus on what they do best.

Not sure which fits? See which model is right for you.

Break-fix providers bill you after something fails, so they earn more when you have more problems. Managed IT flips that: you pay a flat monthly fee, and we’re rewarded for keeping your systems healthy through monitoring, patching, and security. The result is less downtime, fewer surprises, and a budget you can plan around.

For most small and mid-sized Colorado businesses, yes. One in-house hire costs a full salary plus benefits and tools, and still leaves you with one person’s skills, one person’s vacation schedule, and no backup. A managed provider gives you a whole team, including security and compliance specialists, for a predictable monthly cost. We break down the math in Managed IT vs. In-House IT: What It Really Costs in Colorado.

Our average response time is under 15 minutes, from a real technician rather than an automated queue. Most issues are resolved remotely the same business day, and urgent incidents like outages or security events are escalated right away. Current clients can open a support ticket or visit our support center.

Yes. We plan and manage migrations to Microsoft 365, Google Workspace, and Azure, and we secure remote and hybrid teams with multi-factor authentication, managed devices, and secure remote access. See our cloud services or read Cloud Computing for Small Teams.

Yes. We provide managed VoIP phone systems with call routing, voicemail-to-email, mobile apps, and call reporting, all supported by the same team that supports the rest of your IT. Learn more about our phone line services.

At least once a year, and any time you’re growing, adding locations, changing core software, or facing a new compliance requirement. A regular review keeps your technology budget, security, and business goals pointed in the same direction. Here’s why every Denver business needs an IT audit.

We use layered protection, so no single failure leaves you exposed:

• AI-powered endpoint protection and 24/7 monitoring
• Multi-factor authentication (MFA) and password management
• Email filtering to stop phishing and spam
• Vulnerability scanning and penetration testing
• Encrypted, tested backups and business continuity planning
• Security awareness training for your staff

Together these block more than 2,500 threats for our clients every month. Explore our cybersecurity services.

Start with multi-factor authentication on email and remote access, automatic patching, endpoint detection and response (EDR), backups you’ve actually tested, limited admin rights, and regular staff training. Those basics stop most common attacks. Our guide to small business cybersecurity basics walks through each one.

Traditional antivirus looks for known threats. Endpoint detection and response (EDR) watches behavior on every device, so it can catch new or disguised attacks, isolate an infected computer, and give our team the details to respond. Read Antivirus vs. EDR.

Call us immediately at 720-524-0250. While you wait:

• Disconnect affected computers from the network, but don’t power them off
• Don’t pay any ransom or reply to the attacker
• Change passwords from a device you know is clean
• Write down what you saw and when

We’ll contain the threat, protect your data, restore operations, and walk you through a post-incident review. Here’s what happens after a ransomware attack.

AI cuts both ways. Attackers use it to write convincing phishing emails, clone voices, and impersonate executives. Defenders use it to spot unusual behavior faster than any person could. We use AI-driven detection tools and train staff to verify unusual requests, especially those involving payments or passwords. Read how AI is powering the next wave of phishing scams.

Yes. Our training includes short lessons and simulated phishing tests, so employees learn to spot suspicious emails, links, and requests in a safe setting. Since most attacks start with a person, trained staff are one of your strongest defenses. Learn about security awareness training.

Yes. Insurers now expect controls like MFA, EDR, tested backups, and staff training, and they want proof. We put those controls in place and document them so your application and renewals go smoothly. See what to know about cyber insurance.

Take a look at our Are You At Risk? page and our overview of current cybersecurity threats, or request a free network assessment and we’ll show you exactly where the gaps are.

eCreek acts as your outsourced AI department. Our AI services include:

• Private AI: a secure AI workspace for your whole team, so company data stays out of personal accounts
• AI Governance: acceptable-use policies, data rules, and approved-tool lists
• AI Training: practical training on the tools your team already has
• AI Development: custom apps, agents, and dashboards built around how you work
• AI Automation: connecting AI to your CRM, accounting, ticketing, and other systems
• AI Hosting: hosting, monitoring, and support after go-live

See the full AI services overview.

Take our free AI Maturity Model assessment. The two-minute quiz places you on one of five levels based on how your team actually uses AI day to day, not which tools you own, and shows the next practical step.

eCreek’s AI Maturity Model has five levels:

• Level 1, AI Drifter: People try AI now and then, often on personal accounts, with no shared rules.
• Level 2, Prompted Operator: Shared prompts and templates make AI the standard first-draft tool for common tasks.
• Level 3, Agent Builder: AI agents run repeatable tasks with approved tools and data, inside your workflows.
• Level 4, Agent Manager: Work is routed across multiple agents with approval gates and full audit trails.
• Level 5, Physical Integrator: AI coordinates machines, sensors, and physical work under safety controls.

We help clients move up one level at a time. Find your level.

Shadow AI is employees using AI tools the business hasn’t approved, like pasting client documents into a free chatbot on a personal account. It usually comes from good intentions, but it means company data may be stored or used in ways you can’t see or control. The fix isn’t banning AI. It’s giving people an approved tool and clear rules. Read Do You Know How Your Employees Are Using AI?

Private AI is a managed AI workspace your business controls. Your team gets access to leading AI models in one approved place, while administrators manage who has access, which tools are allowed, and what data can be used. Your work isn’t sitting in free consumer accounts or training anyone else’s model. eCreek’s private AI is powered by Hatz AI and supported by our team.

Yes. Our private AI environment gives access to multiple models, so you aren’t locked into one vendor, and we can help you set up business versions of the tools your team prefers with the right controls. Not sure which to choose? Read ChatGPT vs. Claude vs. Copilot for Business.

We follow five steps, and you can stop after any of them:

• 1. Conversation (free, 30 minutes): We learn how your team uses AI today and where the manual work is.
• 2. Discovery (free, about an hour): Our AI engineer walks you through ranked opportunities with honest estimates.
• 3. Scope (fixed fee, about two weeks): We come on site, map how the work really runs, and build a working demo on your own data.
• 4. Proposal: Two clear numbers, one to build and one to run.
• 5. Build and run: We build it, host it, secure it, train your people, and keep improving it.

Book the free conversation to get started.

The first two steps, a 30-minute conversation and a discovery session with our AI engineer, are free. After that, pricing depends on what you need. Our ready-made private AI workspace is priced for your whole team rather than per user, and custom apps or private AI stacks come with two clear numbers after scope: one to build and one to run. No surprises, and never a price before we’ve seen the work.

The bigger number is what AI gives back. Taking retyping, searching, and first drafts off your team’s plate can save thousands of dollars a month in staff time. Book a free conversation and we’ll tell you honestly where the savings are for your business.

Three types, and many clients use more than one:

• Ready-made private AI: a private workspace for your whole team, running in days.
• Custom apps: built around your process, fields, and roles, connected to your systems. We start with the process eating the most hours. See AI development.
• Private AI stack: self-hosted on your own network for data that can’t leave your control, with a policy you approve for when work can go to larger models. See AI hosting.

All three are hosted, monitored, and supported by eCreek after go-live.

Yes, and that’s where most of the value is. Instead of copying and pasting into a chat window, AI reads from and writes to the systems you already use. For example, a 40-person contractor’s quote used to take most of a week of retyping notes and digging through old jobs. With a custom app, a draft quote priced from their real job history appears minutes after the site visit, ready for review. Learn about AI automation.

An AI agent is AI that completes multi-step tasks, like gathering information, drafting a document, and updating a record, rather than just answering a question. eCreek builds agents with guardrails: each agent gets a defined role, a sandbox, limited access, and a human approval step before anything changes, plus audit trails so you can see what it did. See our AI development services.

Yes, if anyone on your team uses AI, and they probably do. A good policy is short and practical: which tools are approved, what data can and can’t go in, when a person must review the output, and who owns the result. Our AI governance service builds and rolls this out. Start with how to write an AI policy for ChatGPT at work or AI policies for regulated businesses.

Our AI training is built on four skills rather than tool tricks, so it holds up as tools change:

• Delegation: knowing which parts of a job to hand to AI
• Description: asking clearly, with audience, goal, and format
• Discernment: checking output for errors and made-up facts
• Diligence: owning the result and knowing what data is safe to use

Your team practices on their own real work. Read more about the 4D framework for small businesses or join one of our AI training events.

That’s not how we approach it. We use AI to take repetitive work, like retyping, searching, and first drafts, off your team’s plate so people can spend time on judgment, clients, and growth. Every system we build keeps a person accountable for the final result. The businesses getting the most from AI are the ones whose people know how to work with it.

Yes. We built our own AI-powered operations platform that brings our tools and data together and automates work that used to fill our team’s day. Everything we recommend to clients, we’ve tested on ourselves first. Read more about AI services for Denver businesses.

• AI Toolkit: a free download to help you get started
• AI prompts for small businesses: ready-to-use prompts for everyday tasks
• AI Maturity quiz: find your level in two minutes
• AI training events: live sessions for Colorado teams