FAQs

There are several compelling reasons:

• Cost-efficiency: eCreek’s Managed IT Services typically operate on a subscription-based model, allowing businesses to predict and budget for their IT expenses more effectively.
• Expertise: Managed IT service providers like us here at eCreek, have specialized skills and experience, providing access to a team of professionals who stay up-to-date with the latest technologies and best practices.
• Focus on core activities: By outsourcing IT management, businesses can focus their internal resources and energy on their core competencies and strategic objectives rather than IT maintenance tasks.
• Scalability: Managed IT services can scale with your business as it grows or experiences fluctuations in demand, ensuring that your IT infrastructure can adapt to changing needs.
• Enhanced security: Many managed IT service providers offer robust cybersecurity solutions, helping to protect your business from evolving threats such as malware, ransomware, and data breaches.
• Efficiency: with eCreek, you receive an entire team of support. No need to worry if your in house support is out sick or on vacation, we’ve got you covered 24/7.

Managed IT services can enhance productivity in several ways:

• Reduced downtime: Proactive monitoring and maintenance can help prevent IT issues before they escalate into costly downtime, ensuring that your systems remain available and reliable.
• Fast Response Times: Managed IT service providers often offer rapid response times and 24/7 support, minimizing disruptions and resolving issues promptly.
• Access to advanced technologies: Managed IT services can provide access to cutting-edge technologies and tools that might otherwise be prohibitively expensive for small or medium-sized businesses to implement on their own.
• Streamlined operations: By outsourcing routine IT tasks, businesses can streamline their operations and free up internal resources to focus on strategic initiatives and revenue-generating activities.
• High Level Consulting: Many businesses often suffer from technology pain points. With our expertise and vast knowledge of systems, we can make your technology dreams a reality with solutions to optimize your business.

Managed IT services are suitable for businesses of all sizes, from small startups to large enterprises. In fact, small businesses often overlook the need for IT support, when they are largely the biggest target when it comes to cybersecurity threats. eCreek offers a range of service plans tailored to the specific needs and budgetary constraints of different businesses in the Denver area.

Small and medium sized businesses can also benefit the most from managed IT services because we can optimize process and create efficient environments to increase your productivity.

Think IT is too expensive? You may be surprised to find out how affordable it is, especially taking into consideration the amount of time spent on IT issues, downtime, and productivity lost while solving IT issues.

When selecting a managed IT service provider, consider factors such as their expertise, reputation, service offerings, pricing structure, scalability, security measures, and compatibility with your business goals and values. It’s also advisable to seek recommendations, read reviews, and conduct thorough evaluations before making a decision. With eCreek in consideration, we are confident that we check all of the boxes while also providing an unmatched level of customer service.

Levels of support: Make sure to find a provider that is not a one size fits all solution. Whether you need fully managed support, co-managed support, or even project based IT support, the managed IT service provider should be able to customize a solution for your needs.

At eCreek, we stand out from other managed IT service providers for several compelling reasons.

• Local Presence and Real Team: Unlike the competition, we are rooted in the local Denver and Front Range community, making us readily accessible and deeply connected to the needs of our clients. Our team isn’t just a faceless entity behind a screen; we’re real people who understand the unique challenges businesses in our area face.
• Tailored Solutions: We don’t believe in one-size-fits-all solutions. Our approach is personalized, taking into account the specific needs and objectives of each client. Whether you’re a small startup or a large organization, we design solutions that align with your goals and budget.
• Fast Response Times: Time is of the essence when it comes to IT issues. Our commitment to fast response times ensures that any technical challenges you encounter are addressed promptly, minimizing downtime and maximizing productivity.
• Top Tier Customer Service: Exceptional customer service is at the core of everything we do. Our dedicated team goes above and beyond to provide the support and assistance you need, when you need it. And we don’t just say that to say that. Our entire staff is “World Class Customer Experience” trained! We pride ourselves on our responsiveness, reliability, and proactive approach to customer care.
• Communication: Does technology jargon make your head spin? We specialize in translating tech speak into simple to understand English. We do our best to make the complicated, uncomplicated, so you can focus on keeping your business running.
• Training and Education: We don’t like to get complacent. We stay on top of everything tech and our team is dedicated to educating our clients so they can effectively use new products, tools, applications, and software to improve their business function.

eCreek sets itself apart through its local presence, tailored solutions, fast response times, top-notch customer service, and personalized approach. With us, you can trust that you’re not just getting managed IT services—you’re getting a true partner dedicated to helping your business thrive.

The real question is, how simple is it to receive support? Either call us directly at (720) 524 – 0250 or email support@ecreekit.com, and we’re on the challenge right away! Response times are often under an hour. In most cases, we can resolve IT issues remotely.

Your business may run at all hours, so we do too. We offer monitoring services 24/7.

There is a reason why we have a 98% retention rate with our clients. When we say we focus on customer satisfaction, we mean it! Don’t believe us? Check out testimonials from some of our clients, or take a look at our Google reviews.

eCreek provides support for all major software, cloud services, and computer systems. We provide small and medium sized businesses and organizations with the following vendors. Don’t see what you’re looking for? Just ask, we can likely provide support for specific requests.

• Acer
• Acronis
• Addigy
• Adobe
• Apple
• AppTega
• Asus
• Autocad
• AWS
• Axient
• Azure
• Bitdefender
• Cisco
• Citrix
• Datto
• Dell
• DUO
• Fortinet
• Grandstream
• Go Daddy
• Google Chromebook
• Google Workspace
• HP
• IBM
• Juniper Networks
• Keeper
• Lenovo
• Linux
• Logitech
• M365
• Meraki
• Microsoft
• OpenDNS
• Pronto Connects
• Proofpoint
• Quickbooks
• Samsung
• Symantec
• Ubiquiti
• Veeam
• Viewsonic
• VMware
• Windows
• WatchGuard
• WordPress