• What does a managed IT service provider do?
  A managed IT service provider takes care of all your technology—support, strategy, security, systems, and compliance—so you can focus on your business. At eCreek, we serve as a true technology partner. We don’t just react to problems; we help prevent them, plan around your goals, and give your team the tools and confidence to stay productive.
• What’s the difference between fully managed and co-managed IT?
  Fully managed means we handle everything IT-related—your network, cybersecurity, devices, cloud tools, and support. You get peace of mind with one point of contact and no loose ends.Co-managed means we work alongside your in-house IT staff. We provide specialized support, advanced tools, and overflow help when needed. It’s a flexible partnership designed to make your internal team more successful—not to replace them.
• Do you only serve Denver?
  We’re based in Denver and serve businesses throughout the metro area, Boulder, and the entire Front Range. We provide service down to Colorado Springs up to Fort Collins, and even Summit County! Many clients choose us because we’re close by, responsive, and able to show up when it matters most.
• I’m frustrated with my current IT provider. What can I do?
  This is more common than you think. Whether you’re getting slow responses, unclear invoices, or a general sense that your provider isn’t invested, it may be time to switch. We help make that transition seamless. Our onboarding team works closely with your staff and your former provider (if needed) to recover your systems and avoid downtime. You won’t be alone—we guide you every step of the way.
• How do you protect our business from cyber threats?
  Our security-first approach includes 24/7 monitoring, advanced threat detection, secure device management, email protection, and real-time response. We also train your staff to recognize phishing attempts and reduce user risk. Whether you’re worried about ransomware, data theft, or compliance violations, we’ve got you covered.
• Can you help with compliance readiness?
  Yes. We assist with HIPAA, ABA guidelines, donor privacy, cyber liability insurance requirements, and more. We’re also CMMC certified, which means we meet strict Department of Defense cybersecurity standards. If your organization has regulatory exposure, we’ll help you stay protected and audit-ready.
• What is onboarding like with eCreek?
  We know switching IT providers sounds like a hassle—but it doesn’t have to be. With our technicians and account management team working hand-in-hand, onboarding becomes smooth and organized. We start with a clear discovery process, transition your tools and systems, secure your data, and support your team every step of the way. Our goal: make it easier than you imagined—and better than you expected.
• I think my business was hacked from a phishing attempt. What should I do?
  Contact us immediately. Time is critical. We can help assess the breach, contain the damage, secure your systems, and support any recovery or reporting processes. We’ll also work with your team to prevent it from happening again.
• I think my infrastructure is getting old. What should I do?
  Aging hardware and outdated software put your business at risk. We’ll assess your current setup and recommend smart, cost-effective upgrades—whether it’s new servers, cloud transitions, or updated cybersecurity tools. If your systems are slowing you down, we can help you modernize without disrupting your operations.
• Can you help us migrate to the cloud?
  Absolutely. We help businesses migrate to cloud-based tools like Microsoft 365, Google Workspace, and cloud file servers. Whether you’re moving email, files, or your entire infrastructure, we manage the process securely and with minimal downtime.
• Is my business too small for IT support?
  If you have at least 10 computers and a team that depends on reliable technology, you’re not too small.  We bring the benefits of enterprise-grade IT—security, uptime, strategy—to small and mid-sized teams that need it most.
• Do you offer phone services?
  Yes. We offer fully managed VoIP phone systems designed for small businesses. You get call routing, voicemail-to-email, mobile app access, and crystal-clear audio—without the complexity of traditional phone providers. Learn more about our phone systems here.
• Why choose eCreek?

We’re not a vendor. We’re your partner.

• • Local support from real people
  • Custom solutions—not cookie-cutter plans
  • A relationship built on trust, responsiveness, and accountability

We answer the phone. We follow through. And we build IT around your business—not the other way around.

Have more questions?

Let’s talk. We’ll answer honestly, explain clearly, and help you make the right call—whether you work with us or not.

Schedule a Free Consultation