Virtual Reception Services for Denver Businesses
Answering & Reception
Never miss a business call again.
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Virtual Receptionist Services
Every phone call is a potential business opportunity. If your team is having trouble answering the phones, the eCreek Virtual Receptionist service may be the perfect solution. Life gets busy when you’re running a business. With our virtual reception packages, we’ll make sure all your calls are answered so you never have to miss out on potential leads or important client calls again. Our virtual receptionist will transfer callers to your team, schedule appointments, or take a message for call backs.
Stop Sending Clients to Voicemail
Phone Answering
Perhaps the most obvious feature, our virtual receptionists will answer the phones for you so your team can focus on growing your business. We can transfer calls to the appropriate team member, take messages, and filter spam calls.
Leads Booked On Your Calendar
Appointment Scheduling
Managing your schedule can be a lot when you’re also trying to help your clients. We can coordinate your appointments for you so you can focus on providing quality service.
Leveraging Internal Communication Tools
Integration with Your CRM
Don’t worry about needing to keep track of another external platform. Whatever CRM your business uses – from pipedrive to salesforce – your eCreek virtual receptionist will use it too! We can also integrate with your communication systems like Slack or Teams.
Warm Transfers for Calls
Call Transferring
When we transfer your clients to your team members, we will pass on any relevant information about the client’s reason for contacting so they don’t have to repeat themselves and everyone can remain on the same page.
Answering Services Around the Clock
24/7 365 Reception Support
Even calls made after hours, on weekends, or on holidays will be answered by a real, live person, so your clients never have to worry about waiting for a returned voicemail again.
Call Answering Tailored to Your Business
Fully Customized Call Scripts & Service Plans
At eCreek, we know that every business is different. That’s why our virtual receptionists will follow customized scripts and provide service to your exact specifications.
Virtual Reception Benefits for Your Business
Having a dedicated virtual receptionist ensures that 100% of your calls are always answered without the overhead of an in-house admin.
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Did you know that 85% of people whose calls are not answered will not call back? Missing calls is not just a customer service issue for businesses, it’s a lost opportunity for revenue.
Levels of IT Support
Fully-Managed IT Support
Fully-Managed IT Support
With our fully managed IT support package you get a dedicated team of expert techs managing your business technology, not a faceless help desk. It’s like having a dedicated in-house team of experts at your back, anticipating and reacting to your every IT need.
Co-Managed IT Support
Co-Managed IT Support
Even the best IT departments need a little help sometimes. Scaling an IT department with your business comes with a lot of overhead. Our co-managed IT services keep your in-house department in the driver’s seat while we provide support wherever it’s needed.
Project-Based IT Support
Project-Based IT Support
Not sure how much IT support your business needs? With our project-based IT support you can get on-demand help for specific projects when you need it. This cost-effective model adjusts to your business needs and can be scaled to meet your monthly project goals.
Why Choose eCreek IT
Benefits of Denver IT Support For Businesses
Predictable Costs 24/7
When you have an IT crisis, the last thing you need to worry about is a huge bill at the end. Emergency support, on-site maintenance, and all of the above services are included in your package, so you won’t be hit with a surprise fee in your hour of need.
Expert Knowledge Base
Even the most experienced IT professionals have their blind spots. That’s why we cultivated a team of experts from all types of IT backgrounds to make sure we can help you with whatever your technology can throw our way.
Transparency
It takes a great amount of trust to give someone access to your business’s sensitive data. That’s why we have a full open-door policy. Ask us any questions about your systems, and we will answer them in plain english, so you can feel comfortable leaving them in our hands.
Tailored IT Packages
Keeping your data secure is a top priority for us. We will make a copy of your business technology data and store it safely on a server. Should you lose your data, have your systems go down, or be the victim of a ransomware attack, we can pull this copy and reload it back into your systems.
