IT Support Reviews

Buy Back Your Time

Hiring eCreek was one of the best decisions that Boxelder Consulting made, because as business owners, we were able to buy back our time by not dealing with IT problems ourselves. eCreek is responsive and available at a moment’s notice. In one recent case, Comcast caused our internet to go down for an entire business day. Kristi immediately showed up on site and spent several hours working with Comcast toward a solution, then provided additional help by consulting to permanently solve the problem with new hardware. eCreek is affordable for small business owners who need to outsource their IT, without hiring an expensive in person manager. From setting up a new employee to trouble shooting those day-to-day problems that inevitably come up, we have been impressed with eCreek’s services. We have been with them for years and will continue to remain with them for years to come.

eCreek Utilizes Innovation and Forward Thinking

Our time with eCreek has been wonderful to say the least. We were with the same IT company for nearly 20 years and our processes were beginning to outgrow that company and we were on the lookout for a company that was innovative, and consistently staying current with new technologies as they developed. eCreek’s innovation and forward thinking has been the biggest benefit to us. If you are on the fence and between IT companies, I highly recommend bringing eCreek to your business. They are attentive, proactive, insightful, and knowledgeable. They are ready to grow with your company and ensure that their services help your company grow.

eCreek Is Responsive, Available and Affordable

Hiring eCreek was one of the best decisions that Boxelder Consulting made, because as business owners, we were able to buy back our time by not dealing with IT problems ourselves. eCreek is responsive and available at a moment’s notice. In one recent case, Comcast caused our internet to go down for an entire business day. Kristi immediately showed up on site and spent several hours working with Comcast toward a solution, then provided additional help by consulting to permanently solve the problem with new hardware.

eCreek is affordable for small business owners who need to outsource their IT, without hiring an expensive in person manager. From setting up a new employee to trouble shooting those day-to-day problems that inevitably come up, we have been impressed with eCreek’s services. We have been with them for years and will continue to remain with them for years to come.

eCreek Understands Our Business

eCreek was recommended to us by our building leasing office. Since then, we have grown significantly and eCreek has accommodated and encouraged our growth by supporting our IT and communication needs. They take time to understand our company and the services we provide and make recommendations based on our needs.  We have never felt pressured and have consistently been provided exceptional service at what we consider fair rates. We were assigned a representative (Kristi) who consistently exceeds our expectations.

Kristi understands our business and the platforms we utilize, and she always provides us with prompt, efficient, professional service.  Having an IT professional who is incredibly knowledgeable and very familiar with Spark has saved us time.  As we have grown, Kristi has consistently made money saving recommendations which ensure HIPAA compliance and ensure security (important for all organizations, but particularly health care companies).

eCreek Understands Our Business

eCreek has handled my company account for three years and have always been extremely responsive and professional.  Our team enjoys working with Kristi, Colter & Scottie – they make the IT fun for our team and are always on call when we need them.  I HIGHLY recommend their services!

eCreek Is Courteous, and Reasonably Priced

eCreek’s techs are always extremely responsive to our online requests or in person in the office. They have a solid understanding of small business IT needs. If you value a company that is professional, courteous, and reasonably-priced, your business should take a serious look at eCreek.

eCreek Listens to Our Needs

eCreek’s customer service is the best we’ve ever had!  The level of expertise each rep has is far beyond any other service we’re had.  Colter is a gem of an employee and person, never let him go! We believe eCreek has listened to our needs as an office and taken those needs to individualize our service.  We bought budget friendly phones but eCreek has worked hard for us to develop and organize our system features so now we have a customized phone system! eCreek is not just composed of “salespeople”, they actually know what they’re doing and are well educated to be able to build you a custom phone system without all the add on pricing.  They are also available immediately for help during a regular workday which is a huge plus for any business! I would highly recommend eCreek!

eCreek Is Understanding and Always Competent

Nostalgia Group, Inc’s experience with eCreek’s service has been fantastic. Every time we are down eCreek brings us back up! Their service is timely, understanding and always competent. A great group of people!

eCreek Staff Is Courteous and Gives Attention to Detail

eCreek’s services have led to an Increase in our efficiency, helping us to smooth out all the glitches in our system. We have appreciated the great tutoring and highly personal care and attention. When there is a need their response times are quick.  eCreek staff is courteous, highly relational, and gives attention to detail. Don’t go for second best – choose a relationship with eCreek that will respond to your needs and take you through your growth stages.

eCreek Is Quick, Efficient and Affordable

eCreek is quick, efficient and an affordable service. They almost immediately pay attention to any problem we have had and are very responsive! Do not hesitate to work with eCreek. You will be very satisfied, and your company will be much better off.

Friendly staff

The single biggest benefit we’ve had from working with eCreek is having our own conference bridge to make our board and staff meetings more accessible. I also appreciate the clear, client-friendly language that eCreek representatives use in explaining services, solutions, and processes. They have friendly staff who are always willing to help, even if they aren’t your assigned representative.

eCreek Is Knowledgeable

eCreek has a knowledgeable team ready to help with any IT issues. With quick response time, thorough follow-up, and accurate results. Using eCreek Solutions has been simple and affordable. As a very small nonprofit we like the monthly payment system that covers all our needs – no unexpected charges.

Customer Service First

The best thing about the services at eCreek for Mile High Driver Training by far has been customer service. Isaac Falkowski is my contact there, and whenever I have an issue that needs immediate attention, he gets it done. I do not have to wait on the line, talk to recordings, or do any of the things that I’ve dealt with in the past with Comcast. They are local and have always addressed our issues in a timely manner. I would always highly recommend your services to anyone looking for an IT company or solutions. Thanks Guys!

eCreek Is Very Prompt, Professional, and Very Knowledgeable

Our company needed help. So, when we found eCreek and they started making improvements to our IT structure, it was a huge relief. I could not just pinpoint one single thing they helped us with. Overall, we are happy with them. Whenever we can’t resolve something by phone, they will show up immediately, and that to me is amazing and I appreciate it! eCreek is very prompt, professional, and very knowledgeable. Overall eCreek has helped me run a company. I couldn’t have done it without their assistance!

eCreek Is Great About Building a Strong Relationship

It has been great working with Kristi and Colter. When we have any problems, they address it right away. Whether it is a quick computer fix, adding new phones, addressing printer issues, they help immediately and get it fixed. eCreek has been great working with us and our budget restrictions.

Compared to other IT firms I have worked with, eCreek is great about building a strong relationship. They fix the problems fast without being pushy and trying to upsell me on products I don’t need.

They are local, value relationships and excel at communication. They are very knowledgeable on both IT equipment and the process to fix things. As a bonus they deal with Xfinity for me, which allows me to focus on other things.

eCreek Has Been Very Convenient

eCreek has been very convenient. Especially with having an expert to troubleshoot things I never had the time to figure out on my own. They are very responsive and understanding. When considering IT companies, I think one of the fears that others have, are when you talk to an expert sometimes, they make you feel stupid for not knowing something they believe you should know.  The eCreek team has never been anything but nice and helpful.

eCreek Is Very Prompt in Their Service

Not having to rely on in-house expertise keeps us up and running. Having eCreek supporting all of our IT needs allows us to focus on our mission and the people we serve.

eCreek is very prompt in their service. Which leads to minimized downtime, and they don’t gouge us over hardware purchases or service time.

When you combine the cost, response time, and minimal lost productivity you couldn’t get a better service. And they don’t make us feel stupid!

eCreek Is So Great That We Have Never Even Looked at Anyone Else

The hassle of tech troubleshooting is off my back. I am by no means an IT pro, as I have tons of other things to do throughout the workday. I can usually figure something out, but it was taking away from my primary job. With eCreeks services I am back to doing my job. The price and service that we get with eCreek is so great that we have never even looked at anyone else. We’ve had zero regrets about choosing eCreek. One phone call or email and the problem goes away.

eCreek Is Responsive

The biggest benefit to our firm has been the customer service.  When things go wrong, we get assistance almost immediately. No other company we’ve worked with for IT or phone service has ever been so responsive.

Not only is eCreek super responsive as mentioned above, but they also are good at what they do. I never feel like they are looking up how to help, they always seem to know what needs to be done and get it done.

If you are on the fence about whether or not to change your IT/Phone service provider, jump headfirst into working with eCreek. I have never hesitated to recommend eCreek to anyone that asks me who I use and if I’m happy with them.